BJU Press Returns Policy

Please ship all returns to

General Information

• If you receive any defective or damaged items, please call immediately at 800.845.5731.
• Any shipping discrepancy must be reported within 10 days from receipt of the materials.
• Please retain all packing materials from damaged shipments for possible inspection.
• Please allow four weeks for returns to be processed.
• Materials must be returned by the original purchaser.

Return Instructions

• Prior approval from BJU Press must be obtained for returns. Contact Customer Service at 800.845.5731 or email for a return merchandise authorization (RMA) number.
• All books and materials must be returned in new, unused condition. Unacceptable items will be disposed of.
• We can offer a full refund only for products returned within 30 days from receipt (or within 30 days from when online content is made available), excluding any shipping charges paid.
• After 30 days, a 10% restocking fee will apply.
• We do not accept returns or offer refunds after 90 days.
• Convention, curriculum display, HomeWorks, and promotional orders may receive extended return options. Details given at point of sale.
• Liability of BJU Press for any and all claims shall be limited to a refund of amounts paid by the purchaser/subscriber.

eTextbooks are not refundable since they cannot be returned to stock.

Refunds

Partial returns cannot be accepted on kits and sets. Please include a copy of the packing slip with the returned items circled. Each box should be packed tightly to prevent damage and should not exceed 40 pounds in weight.

All materials should be returned via FedEx, UPS, or parcel post (insured).

BJU Press will process your refund to the payment method used on your order. Credit from a return may not be applied to a new order.

DVD End-of-Lease Instructions

• Customers will have 16 months from the original shipping date to complete the course and return the DVDs, unless prior arrangements are made for an extension.
• The DVDs must be returned by the required date, as set forth in the preceding paragraph, unless prior arrangements have been made for extension. Failure to return the DVDs by the end of the access period will result in a penalty of $100 per month up to a maximum of $500. DVDs that are returned in an unusable condition will result in a penalty of up to a maximum of $500.
• The DVDs should be returned in the original packaging. A prepaid return label (for the 48 contiguous United States only) will be emailed prior to the required date, as previously noted, to ship the DVDs (only). Return instructions will be included with the email.
• Use of the return label(s) for other purposes is strictly forbidden by the carrier (e.g., FedEx) and will result in additional charges to the customer. Please use the prepaid return label to return DVDs by or before the required date. Other return shipping is the responsibility of the customer.